Return Policy

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Returns Policy

All transactions via this website are made only in Australian Dollars. If for any reason you are not completely satisfied with your purchase we will give you a 30-day money-back guarantee from the time you receive the goods. Please email us at nomad.outdoor@outlook.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre-pay all postage. You assume any risk of loss, theft or damage to goods during transit and we therefore advise you take out shipment registration of insurance with your postal carrier. Nomad Outdoor will not be responsible for parcels lost or damaged in transit if you choose not to insure.


Method of refund

Once your refund has been approved, funds will be credited to the same payment method used on the purchase. Please allow 5-7 business days for refunds to appear in your account.

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